Use Your EARS to Change How People Work Together So That Every Student or Client Makes Efficient Progress


Presenter(s): Guy Bruce

Abstract: Organizational Performance Engineering is the application of behavior analysis to change how people work together so that every client or student makes efficient progress. It is a pragmatic change process because it changes provider resources, training, and management when a client or student is not making efficient progress.

CEUs: 2 

Objective(s): 1. Evaluate student or client performance and progress using frequency, celeration efficiency, and celeration measures; 2. Analyze causes of provider performance problems using accurate measures to identify Can-Do performance problems due to inadequate provider resources, Know-How performance problems due to inadequate provider training, and Want-To performance problems due to inadequate management; 3. Recommend solutions to provider performance problems which may include more efficient provider resources, training, and management.



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